3CS WhatsApp AI Assistant Beta 1.1
Official Release Notes
Product: Sonali – WhatsApp AI Assistant for 3CS
Version: BETA 1.1
Release Date: April 26, 2025
Developed by: 3CS
We are excited to announce the official beta release of Sonali BETA 1.1, the intelligent WhatsApp AI Assistant designed exclusively for 3CS. Sonali automates client engagement, streamlines requirement gathering, and facilitates seamless communication between prospective clients and the 3CS team. With advanced AI capabilities and deep integration into the 3CS ecosystem, Sonali is built to qualify leads, maintain professional conversations, and represent 3CS with clarity and consistency.
Key Functionalities
Lead Generation & Qualification
- Detects and qualifies web development inquiries
- Collects essential client data
- Sends lead emails
- Logs customer requirements
Returning Customer Engagement
- Recognizes returning clients
- Retrieves past projects discussed
Information Delivery
- Responds with up-to-date 3CS services
- Directs users to appropriate information.
Limitations & Risks
- AI model may misinterpret edge cases or technical complexities
- System dependent on the uptime of external APIs
- Sonali qualifies leads but human follow-up remains critical
- Complex client needs may require escalation to a team member
- Customer data spans multiple platforms – privacy best practices must be enforced
- AI’s knowledge is only as current as the indexed data
Final Notes
Sonali BETA 1.1 is a major step forward in client automation for 3CS. By handling inquiries, collecting detailed requirements, and maintaining conversational continuity, Sonali empowers the 3CS team to focus on execution while ensuring leads are engaged promptly and professionally. With the integration of a carefully architected tech stack, Sonali delivers an elevated experience to every customer interaction.
You can now chat with Sonali by clicking on the WhatsApp icon displayed on our website at www.3cs.lk
For support or to report issues, please contact:
[email protected]
